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Frequently Asked Questions

 What is the status of my order?

  • Once you have placed your order, we will send you a confirmation email to track the status of your order.
  • Once your order is shipped we will send you another email to confirm you the expected delivery date as  well as the link to track your order (when the delivery method allows it).
  • Additionally, you can track the status of your order from your "order history" section on your account page  on the website.
Can I change my order?
  • We can only change orders that have not been processed for shipping yet.
  • Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
  • To make changes to your order, please reach out to support through the help-desk.

How long does it take to ship my order?
  • Once you've placed your order, it usually takes 4 to 5 business days to process it for delivery.
  • For most serviceable pin codes, we try to deliver within 7 days. But due to unforeseen circumstances like weather, strikes, remote locations, stocking issues, or any other reason - it may take longer. You will however be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner and you can also track your order on the website. 
  • We delivered our product all over India.
What payment methods do you accept?
  • You can purchase on our website using a debit or credit card.We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay,Bhim UPI. You can chose these payment methods at checkout.
What if I the product is received in damaged condition?
  • If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
  • Also, please call our customer care at  or email us at sales@rachitgroup.com mentioning your Order ID.
  • We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Do you accept returns?
  • We will only accept return items if they are defective or damagedwrong product delivered.
  • We will accept return only these condition apply and also we will accept return query within 3 Days after Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the without inform to us.
  • To ask for a return, please contact our support using our help desk or send to mail us at sales@rachitgroup.com mentioning your Order ID.
Are returns free?
  • Yes..Hygieworld don't take any returns charges within the India are free. Please keep your product into same package which you got delivered at time.we can refer to the delivery partner within your package to perform organize your return.
What if I'm not home?
  • If you're not home, a new delivery will be performed the next day.